Frequently Asked Questions (FAQ)

General

What is Pergola2Go and what do you offer?
Pergola2Go is a UK-based supplier of aluminium pergolas, accessories, and outdoor living solutions. We offer freestanding and wall-mounted pergolas, LED lighting, heaters, screens, and decorative panels — all with fast nationwide delivery.

Where do you deliver?
We deliver across the UK. Please contact us for special or overseas delivery requests.

Do you have a physical location or showroom?
Yes! You can find us at:
Pergola2Go
Unit 6 Carnfield Place, Walton Summit, Bamber Bridge, PR5 8AN
Phone: 01772 629654
Email: sales@pergola2go.com

Products & Specifications

What materials are your pergolas made of?
Our pergolas are made from high-quality aluminium with powder-coated finishes — durable, rust-resistant, and low-maintenance.

What sizes do your pergolas come in?
We offer multiple standard sizes such as 3×3 m and 4×3 m models. Choose the best fit for your outdoor space.

Can you customize the dimensions or features?
In many cases, yes. Contact us with your requirements and we’ll provide a custom quote.

Are your pergolas equipped with gutters or water drainage?
Yes — many designs include integrated gutter systems or drainage channels to keep your area dry.

Can I add side screens or privacy panels?
Absolutely! We offer a variety of screens and decorative panels for wind protection and privacy.

Do you provide lighting or heating options?
Yes, we offer LED lighting kits and outdoor heaters as add-on accessories.

Ordering & Payment

How do I place an order?
Simply select your pergola and accessories on our website and follow the checkout process.

What payment methods are accepted?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and financing options such as Klarna or Shop Pay.

Do you offer discounts on bulk orders?
Yes — contact us for a bespoke quote on large or multi-unit orders.

Delivery & Installation

How long does delivery take?
We aim for fast nationwide delivery from our UK warehouse. Check product pages for estimated delivery times.

Is installation included?
Installation is typically customer-arranged. All pergolas include detailed setup instructions.

Do you provide installation services?
In some regions we can recommend local installers — contact us to check availability.

What if a part is damaged during delivery?
Please contact us right away with photos of the damage, and we’ll arrange replacements.

Warranty & Maintenance

What warranty do your pergolas carry?
Our pergolas include warranties on structure and coating. Warranty length may vary by model.

How do I maintain my pergola?
Simply clean with mild soap and water — avoid abrasives. Keep gutters clear of debris for best performance.

Can I upgrade or replace parts later?
Yes, accessories and replacement parts can be ordered anytime.

Returns & Refunds

What is your returns policy?
You can return unused items in their original packaging within our stated return window. Please see our Refund Policy for details.

How are refunds processed?
Refunds are issued to your original payment method once returns are received and inspected.

Help & Support

Where can I find installation guides?
Visit our Installation Guides page for step-by-step help.

How can I contact you?
You can reach our team via phone at 01772 629654 or email at sales@pergola2go.com.